1) Business Part (4 weeks): practical experimentation and theoretical understanding of the key business processes of a manufacturing company : rfq process, development, planning, quality management and accounting.

2) Business / IT Part (6 weeks): specification of an IT system that provides after-sales service. We teach the following techniques : interviews, root cause analysis, analysis/design of the business services and of the IT services. The underlying theory is system thinking (Weinberg, Vickers) and the ISO/IEC standard RM-ODP.

3) IT Part (2 weeks): implementation - using BPMN visual programming - of an IT system prototype. Overview of the technological aspects of service-oriented architecture (wsdl, bpel, soap).

4) Enterprise Architecture & Conclusions (2 weeks): Overview of the enterprise architecture frameworks (Zachman, TOGAF, Urba-EA). Synthesis and key learning points of the course.

RFQ, quotation, purchase order, leadtime, bill of material, development process, V process, spirale process, manufacturing planning, quality system, traceability, ISO 9000, financial statements, year-end book closing, ERP,

interview, contextual inquiry, root-cause analysis, ITIL, business service, IT service, requirements engineeing, SEAM system modeling, SEAM goal-belief modeling, SEAM behavior modeling, Vickers appreciative system, behavioral refinment, information modeling,

service-oriented architecture (SOA), BPMN, BPEL, WSDL, SOAP,

enterprise architecture (EA), Zachman, TOGAF, Urba-EA.

Systemic paradigm, epistemology, ontology, axiology, ethics.

• Describe business processes (sales, engineering, manufacturing, accounting)
• Assess / Evaluate business processes using ISO9000
• Coordinate business operations (role play)
• Analyze business needs for an IT system design
• Assess / Evaluate the IT processes using ITIL
• Conduct interviews with business stakeholders
• Formalize business requirements for an IT system design
• Design BPMN / BPEL workflow

• Continue to work through difficulties or initial failure to find optimal solutions.
• Use both general and domain specific IT resources and tools
• Write a scientific or technical report.
• Collect data.
• Make an oral presentation.
• Summarize an article or a technical report.

Problem-based teaching

With continous control

Beyer, H. and K. Holtzblatt (1999). "Contextual design." interactions 6(1): 32-42.
http://dl.acm.org/citation.cfm?id=291229

Beyer, H. R. and K. Holtzblatt (1995). "Apprenticing with the customer." Commun. ACM 38(5): 45-52.
http://dl.acm.org/citation.cfm?id=203365

Carr, N. G. (2003). "IT Doesn't matter", Harvard Business Review
https://hbr.org/2003/05/it-doesnt-matter

OMG (2004), Introduction to BPMN
http://www.omg.org/bpmn/Documents/Introduction_to_BPMN.pdf

Regev, G., H. Olivier, et al. (2011). Service Systems and Value Modeling from an Appreciative System Perspective. Second International Conference on Exploring Services Sciences. Geneva Switzerland, Springer-Verlag New York, Ms Ingrid Cunningham, 175 Fifth Ave, New York, Ny 10010 Usa. 82: 146-157.
http://infoscience.epfl.ch/record/163961

Regev, G. and A. Wegmann (2004). Defining Early IT System Requirements with Regulation Principles: The Lightswitch Approach. Proceedings of the 12th IEEE International Requirements Engineering Conference (REí04). Kyoto, Japan: 144-153.
http://infoscience.epfl.ch/record/112299

Regev, G. and A. Wegmann (2005). Where do Goals Come from: the Underlying Principles of Goal-Oriented Requirements Engineering. Proceedings of the 13th IEEE International Conference on Requirements Engineering, IEEE Computer Society: 253-362.
http://infoscience.epfl.ch/record/112298

Rychkova, I., G. Regev, et al. Declarative Specification and Alignment Verification of Services in ITIL. First International Workshop on Dynamic and Declarative Business Processes (DDBP 2008). Munich, Germany.
http://infoscience.epfl.ch/record/129324

ITSMF (2007). An Introductory Overiew of ITIL v3
http://www.best-management-practice.com/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf

Wegmann, A. (2003). On the Systemic Enterprise Architecture Methodology (SEAM): 483-490.
http://infoscience.epfl.ch/record/89690

Wegmann, A., A. Kotsalainen, et al. (2008). Augmenting the Zachman Enterprise Architecture Framework with a Systemic Conceptualization. Proceedings of the 2008 12th International IEEE Enterprise Distributed Object Computing Conference, IEEE Computer Society: 3-13.
http://infoscience.epfl.ch/record/126293

Zachman, J. A. (1987). "A framework for information systems architecture." IBM Syst. J. 26(3): 276-292.
http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=5387107

Tools:

Alloy http://alloy.mit.edu/alloy/

Intalio http://ww.intalio.com/

SeamCAD htt://lams.epfl.ch/seamcad/

• Declarative Specification and Alignment Verification of Services in ITIL / Rychkovahttp://www.researchgate.net/publication/224401831_Declarative_Specification_and_Alignment_Verification_of_Services_in_ITIL
• Service Systems and Value Modeling from an Appreciative System Perspective / Regevhttp://infoscience.epfl.ch/record/163961/files/Regev%20Hayard%20Wegmann%20IESS1_1%20Public.pdf
• Where do Goals Come from: the Underlying Principles of Goal-Oriented Requirements Engineering / Regev http://infoscience.epfl.ch/record/112298/files/Regev%20Wegmann%20RE05.pdf
• Contextual design / Beyer http://library.epfl.ch/en/beast?isbn=9781558604117
• Quality Management Systems / ISO http://library.epfl.ch/en/beast?isbn=9789267011738
• Introduction to BPMN / White http://www.omg.org/bpmn/Documents/Introduction_to_BPMN.pdf
• Intalio http://www.intalio.com/
• On the Systemic Enterprise Architecture Methodology / Wegmannhttp://infoscience.epfl.ch/record/52486/files/IC_TECH_REPORT_200265.pdf
• Defining Early IT System Requirements with Regulation Principles / Regevhttp://infoscience.epfl.ch/record/112299/files/Regev%20Wegmann%20RE04.pdf
• A Langage and Tool for relational modelshttp://alloy.mit.edu/alloy/
• Augmenting the Zachman Enterprise Architecture Framework with a Systemic Conceptualization / Wegmannhttp://infoscience.epfl.ch/record/126293/files/Wegmann_et_al-SEAM_&_Zachman-EDOC2008.pdf
• A framework for information systems architecture / Zachmanhttp://management-class-global.com/it/ibmsj2603e.pdf
• An Introductory Overiew of ITIL v3 / ITSMFhttp://www.best-management-practice.com/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf